Summary: Relying on legacy ticketing systems to process access requests causes massive operational delays and leaves dangerous standing privileges unrevoked. Integrating Oleria Trustfusion, an AI-native identity security & governance platform, replaces the ticket queue with an intuitive, self-service request portal—enabling time-bound access with automated expirations and one-click approvals in Slack or email.
Submit access requests yourself — with justification and duration in one form.
Browse requestable apps. Justify the ask. Set how long you need it. Approver acts in email or Slack
Access requests run on tickets. The user files a ticket. The approver gets an email — and ignores it. The IAM team chases. The access gets granted three days later, often over-broad to avoid a second ticket. Then it stays. Standing access is the result.
Most identity tools treat the request as a workflow artifact, not as a security decision. Every request is manual, every approval is gut-feel, every grant is permanent. Compliance review three months later finds dormant access; nobody remembers why it was granted. The control is theatrical — it produces tickets, not security.
Oleria's Self-Service Access Request Portal replaces IT tickets with a single form — browse, justify, set duration, approve in Slack or email.
Browse requestable apps, see what access is available, submit with justification and duration. No ticket required.
Approver decides where they already work — no portal switch, no context-loss.
Set how long the access is needed. Auto-revoked when the duration expires. Standing access from old requests, eliminated.
Request, justification, decision, evidence, captured per request. The request record is the audit evidence.
Oleria evaluates the request against peer access and risk context — the approver gets a recommendation alongside the "approve / deny" buttons. Decision speed up; rubber-stamping risk down.
Time-to-access for routine requests Days → minutes
Standing access from old requests Eliminated (auto-revoke at expiry)
Approver context-switching Eliminated (email / Slack)
Audit findings on access requests Eliminated
Oleria's access requests can fully replace ServiceNow access requests, or run in parallel — many customers keep ServiceNow as the general ITSM tool and route access-specific requests through Oleria, where the access graph context speeds the decision. Bidirectional integration is supported, and most customers shift more access requests over once the time-to-access difference becomes visible.
Sensitive apps and privileged access route through tighter approval — additional justification, additional approver, mandatory short duration. Configurable per app per organization. Multi-stage approval (sequential, parallel, per-app override) is on the roadmap with the upcoming approval framework.
Time-bound is the default. The user picks a duration when submitting; access auto-revokes when the duration expires. Permanent access is an explicit option — typically requires a higher-tier approver and additional justification. Auto-revoke at expiry is the mechanism that eliminates the standing-access tail.
Email or Slack — wherever they already work. The approval message contains the request, the justification, the duration, peer-access context, and a one-click approve / deny. No portal login required for routine decisions. Decisions captured in the audit trail.
Every app connected to Oleria where the IAM admin has marked access as requestable — typically SaaS apps, specific roles within apps, and group memberships. The catalog is configurable per organization. Sensitive apps can require additional justification or approver context.
